Privacy Policy

At Mediancy, we believe privacy is built on transparency, respect, and trust. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, communicate with us, or use our services.

By accessing our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Mediancy Digital Solutions is a digital marketing and technology agency that provides services including web development, branding, search engine optimization (SEO), performance marketing, content creation, social media management, and related digital solutions.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at [email protected].

2. Scope of This Policy

This Privacy Policy applies to:

• Visitors to our website
• Prospective clients
• Existing clients
• Business partners
• Vendors
• Individuals who communicate with us through forms, email, phone, messaging platforms, or social media

When we handle personal data on behalf of a client as part of a service, Section 10 applies.

This policy does not apply to third-party websites or services that may be linked from our website.

3. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Information You Provide

This may include:

• Name
• Email address
• Phone number
• Company name
• Job title
• Billing information
• Project requirements
• Messages or enquiries
• Files you voluntarily upload

Providing this information is generally voluntary, although some details may be necessary for us to respond to your request or provide our services.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Referring website
• Pages visited
• Time spent on pages
• Date and time of access
• General location derived from your IP address
• Cookie identifiers and similar technologies

Information from Third Parties

We may receive information from trusted partners or publicly available sources where permitted by applicable law. This may include advertising platforms, analytics providers, social media platforms, or business directories.

4. How We Use Your Information

We use personal information to:

• Respond to enquiries
• Provide our services
• Manage projects
• Process payments and invoices
• Improve our website and services
• Personalize user experiences
• Analyze website performance
• Maintain security
• Detect fraud or misuse
• Comply with legal obligations
• Communicate important updates
• Send marketing communications where permitted or where you have provided consent

We do not sell your personal information.

5. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate business interests
• Protection of vital interests where required by law

The legal basis may vary depending on your location and the nature of your interaction with us.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to improve functionality and understand how visitors interact with our website.

These technologies may include:

• Essential cookies required for website functionality
• Analytics cookies
• Performance cookies
• Preference cookies
• Marketing or advertising cookies where applicable

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

For the cookies we use, how long they last and how to manage them, see our Cookie Policy.

7. Analytics and Advertising

We may use trusted third-party analytics and advertising services to understand website usage, measure campaign performance, and improve user experience.

These providers may collect information such as:

• Device identifiers
• Browser information
• Website interactions
• Approximate location
• Advertising identifiers

Where required by applicable law, these services operate based on your consent.

Services used on this website

To operate this website, we rely on trusted third-party providers, each of which may process limited data on our behalf:

• Website hosting and security
• Website analytics and measurement
• Font delivery (Google Fonts): loads the typefaces used on this website. Your IP address is visible to Google when fonts are fetched.
• Email delivery of enquiries submitted through our forms
• Our free online tools

Enquiries submitted through our forms are used only to respond to you and to manage the resulting business relationship, and are kept as described in the Data Retention section below.

8. How We Share Information

We may share personal information with trusted third parties only when necessary, including:

• Cloud hosting providers
• Website and IT service providers
• Payment processors
• Analytics providers
• Advertising platforms
• Email communication providers
• Professional advisers
• Government or regulatory authorities where legally required

We require service providers to handle personal information responsibly and only for authorized purposes.

We do not sell or rent your personal information.

9. International Data Transfers

Because our service providers may operate in multiple countries, your information may be transferred to and processed outside your country of residence.

Where required, we take reasonable steps to ensure appropriate safeguards are in place for such transfers.

10. Client Data We Handle on Your Behalf

When we run campaigns, email accounts, websites or other services for a client, we may handle personal data that belongs to the client's own customers, leads or staff. Examples are email contents, advertising audiences, CRM contacts and website analytics.

In that situation the client decides why and how the data is used, and we act as a service provider that processes it only on the client's instructions. We use the data only to deliver the agreed services, protect it with the safeguards in Section 14, and delete or return it when the service ends, unless the law requires us to keep it.

Clients in the European Economic Area, the United Kingdom or any other region that requires it can ask us for a Data Processing Addendum by writing to [email protected].

11. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal and accounting obligations
• Resolve disputes
• Enforce agreements
• Improve our services

When information is no longer required, we securely delete or anonymize it where reasonably practicable.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict certain processing activities
• Withdraw consent where processing is based on consent
• Object to certain processing activities
• Request a copy of your information in a portable format
• Lodge a complaint with an appropriate supervisory authority

To exercise any of these rights, please contact us using the contact information provided below.

13. Marketing Communications

If you choose not to receive marketing communications from us, you may unsubscribe at any time by following the instructions included in our emails or by contacting us directly.

Even if you opt out of marketing messages, we may continue sending service-related communications where necessary.

14. Data Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

These measures may include:

• Secure hosting
• Encrypted connections (HTTPS)
• Access controls
• Authentication procedures
• Routine software updates
• Data backup procedures

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

15. Children's Privacy

Our website and services are intended strictly for commercial and business users aged 18 and older. We do not target or knowingly collect personal data from individuals under 18 years of age. If we become aware that personal information of an individual under 18 has been collected unintentionally, we will take immediate steps to delete it.

16. Third-Party Websites

Our website may contain links to external websites, social media platforms, or third-party services.

We are not responsible for the privacy practices or content of those third-party services. We encourage you to review their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business operations.

When significant changes are made, we will update the "Last Updated" date above. Continued use of our website after any changes become effective constitutes acceptance of the revised Privacy Policy.

18. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how your personal information is handled, please contact us.

Mediancy Digital Solutions
Email: [email protected]
Trade name: Mediancy Digital Solutions
Privacy questions: [email protected]

Grievance Officer (DPDP Act / IT Rules Compliance)

Name: Soumodeep Ghosh
Designation: Grievance Officer
Address: Batanagar, Maheshtala, Kolkata, West Bengal 700139, India
Email: [email protected]
Resolution Timeline: Complaints will be acknowledged within 72 hours and resolved within 15 business days.